Authenticity Guarantee

Genuine products from officially authorized cooperation channels.

1. Official Authorization Cooperation

Big.Fans is committed to providing overseas users with creator merchandise sourced through officially authorized cooperation channels. We work with brands, creators, or their authorized partners to help users purchase genuine products in a more reliable, discreet, and convenient way. When you purchase through Big.Fans, your order comes from official cooperation or authorized supply channels currently recognized by us, rather than unauthorized third-party sellers, counterfeit sources, or unknown channels.

Big.Fans authorized reseller certificate

2. Authorization and Cooperation Proof

Big.Fans maintains relevant authorization, cooperation, or supply-chain proof based on the actual cooperation arrangements. For reasons including commercial confidentiality, partner privacy, platform security, and anti-counterfeiting, some authorization documents or complete cooperation materials may not be publicly displayed. Where necessary, we may provide authorization or cooperation proof within an appropriate scope to platforms, payment service providers, logistics partners, or relevant review institutions to verify the official source of products sold by Big.Fans.

3. Anti-Counterfeit Marks and Authenticity Verification

Some official genuine products may include an anti-counterfeit QR code, anti-counterfeit label, scratch-off coating, verification code, or other official verification mark. The specific form may vary depending on the product, batch, manufacturer, or brand requirements. If your product packaging or label includes an anti-counterfeit QR code or verification code, please follow the instructions on the packaging to verify it. Do not purchase products whose coating has already been scratched off, whose QR code is abnormal or damaged, whose verification information is missing, or whose source is unclear. Anti-counterfeit marks are generally used only to verify product source. Packaging, anti-counterfeit placement, label style, or verification pages may vary between product batches. Please refer to the physical product, official instructions, and confirmation from Big.Fans customer support.

4. Verification Process

1

Check the packaging and label

Confirm that the outer packaging, seal, anti-counterfeit label, QR code, or verification code is intact.

2

Scan the QR code or enter the verification code

Use your phone’s QR scanner or the official verification method indicated on the packaging to open the verification page.

3

Check the verification result

Review the information shown on the verification page to confirm whether the product comes from an official genuine channel.

Reminder: If the anti-counterfeit coating has been scratched off, the QR code is damaged, the verification page appears abnormal, or you have questions about the verification result, please keep the product packaging, labels, order information, and relevant photos, and contact us promptly.

5. Why Buy Official Genuine Products?

  • More reliable source: Official genuine products come from authorized cooperation or recognized supply channels, reducing the risk of receiving counterfeit, refurbished, or unknown-source products.

  • More consistent quality: Genuine products are generally made according to official specifications, materials, and production standards, helping ensure better product quality and user experience.

  • More reliable support and creator support: Products purchased through Big.Fans are supported according to our Return & Refund Policy, Shipping & Delivery Policy, and customer service process. Purchasing official genuine products also helps support creators, brands, and authorized partners in continuing to release more genuine merchandise.

6. Report Suspected Counterfeits or Unauthorized Sales

If you find other websites, social platforms, marketplace listings, or third-party sellers that appear to misuse the name of Big.Fans, creators, brands, or official merchandise to sell unauthorized products, please contact us at support@big.fans. Please provide, where possible, relevant links, screenshots, seller information, product images, transaction records, or any other information that may help us verify the matter. We will review the situation based on the specific circumstances and take appropriate action where applicable.